Shocking service lately

<p>I am actually becoming appauled, as a customer of almost 13 years, I have never had to complain abou single thing until such time as FNB offered me a premier upgrade, from the moment I became a premier client it has been 1 problem after the other. Within days days of being uphey ******ed up my account so badly I spent 3 hours on the phone just trying ot get to a resolution, being passed from pillar to post, with a grand total of 15 people accross countless departments before I eventually got through to someone who could actually help.</p> <p> </p> <p> find out, too late of course that FNB has put a manditory debit order on my creadit card WITHOUT telling me, and they cannot reverse the funds, a request that will take 48 hours to process, 3 days after I intialy logged the complaint, so we looking at a grand total of 5 days minimum to fix up what as far as I am concerned is *****. That money was removed without my permission or knowledge. Bear in mind that NOBODY has actualyl come back to me about my complaint, we are 72 hours into a 48 hour response time, I had to phone to actually get feedback, to which I was promised a call at 5pm today, at 6 I had to phone in again to find out the person was no longer there.</p> <p> </p> <p>Lucky me, I have a debit order coming off tomorrow, so seeing as us premier cleints get service as a third of the speed as the rest of them, I am proactively demanding that any and ALL charges that I am going to face now that FNB has taken from my account without my consent, FORCING me to go into overdraft for a debit order, thanks to them interacting with my account without my consent.</p> <p> </p> <p>I am really starting to wonder what the BENFIT is of being a premier customer, so far its higher bank charges, undisclosed debit orders, slower and poorer service, *****, am I missing anything, are there any other 'benefits' I forgot to mention?</p> <p> </p> <p>It seems like maybe I should just downgrade back to gold, I got better service, I paid less, FNB never stole money from my account, probably get more ebucks too...</p>