Shocking service in fact no service what so ever

FNB prides themselves in being the best bank , however in this COVID19 crisis they are proving to be the worst bank to deal with. I have been trying for 2 weeks to apply for the COVID-19 relief and to get some information regarding my options . NOBODY and i mean NOBODY at the bank can assist. The secure chat is the most useless function as none of the staff can assist and dont get me started on the app as one cant even upload the documentation. I have tried calling the homeloans department as well as westbank and well no luck getting through. CAN SOMEONE FROM THE BANK PLEASE CALL ME AND OFFER THE SERVICE YOU PRIDE YOURSELVES IN? I really feel that the way FNB are dealing with the COVID-19 relief is beyond shocking compared to what other banks have done and well you certainly are not the best bank given my recent experience.!