Shocking Service from Private banking department

<p>I have received shocking service from FNB Private Banking department.</p> <p> </p> <p>My account shows as blocked although there is money in the account. I have contacted my private banker, logged a query online, emailed private, phoned. Private banker gave me shocking service, if this is private banking service I don't even want to know the service the call centre will give.</p> <p> </p> <p>I need this to be resolved today or I will cancel all my accounts and take it to a bank that wants to help.</p>