Shocking service from lack lustre people.

I live overseas, and have had trouble with the banking APP and website on numerous occasions. Before I ever contact anyone at FNB I check forums to see whether or not there are any problems.

On the 17th March, 2020 I logged in to the secure chat to try and resolve my problem. I clearly stated my problem in the message to the agent, and the agent repeatedly asked me what issues I am having then promptly closed the chat without even answering any of my questions.

FNB offer shocking service, I am constantly having to remind the dumb idiots who send me emails stating, we cannot get hold of you that I live overseas and have provided my overseas number numerous times no less then 16 times now to the FNB Private Wealth department and they still cannot get it right.

The lack lustre of knowledge these idiots seem to have when you do get through to the one person that decided to pick up the phone is shocking.

I truly do not recommend this bank to anyone. It is utterly shocking that I'm having to resort to hello Peter for any hope of someone lack luseterd lazy individual to get hold of me or reply to a simple message. I have emailed my private banker no less than 5 times with no reply.

Shocking FnB absolutely shocking.