Shocking service from FNB yet again.

It is days like these that I am so happy that I don't bank with FNB in my personal capacity.

I had a very similar complaint in Feb this year, it was sorted out after only 2 weeks. Lets see how long it will take this time.

One of my employees has a company debit card for office purchases like stationery, etc. This card has been used to make online purchases for months, suddenly today it gives an error "Activate online secure on your FNB card".

Between myself and my employee, we have spent almost 2 hours on the phone with FNB today, getting transferred from one call centre agent to the next. I probably spoke to 10 people. No one is able to assist.

We make use of FNB Business Enterprise (which we definitely pay more for than normal online banking), but it does not allow us to activate cards online. The call centre agents actually want me to open a personal banking profile so that I can activate the card (that has been working fine till today). I activated a new card this morning without any of this additional hassle, so I am not sure if the person that did this activation messed up the other card we have

Guys, I just want my card that I am paying for to wor**** Do you have anyone that can help me with this? I do not have more time to spend on calls with agents that do not know what to do.

Previously the FNB credit card division could sort this out even though it is a debit card.

Please FNB! You guys are supposed to be the best business bank but this is just shocking