Shocking Service from FNB Student Loan Application Service

I app**** online for a student loan for my son 3 weeks ago. A consultant contacted me on Friday 18 August at 17:45 whilst driving home to complete the application which she said would take 15 minutes. Due to me driving, she said she would call back on Monday at 08:30. I have had no contact whatsoever and finally decided to call FNB on Wednesday 23 August. I have been on the phone for just under two hours, spoken to 6 different consultants, and been put through to 5 different so-called departments. I have been given two separate numbers for student loans both of which tell you to make an application online which I have done 3 weeks ago. I have been a customer for 27 years with FNB but perhaps need a change as they clearly don't have any need for existing, loyal clients. Shocking service to say the least!