SHOCKING SERVICE FROM FNB SMART DEVICE

Ordered a hisense 65inch TV which was delivered but damaged. i contacted smart device for a replacement. I was told its not a problem. The next day i was told they are out of stock and i would need to reapply for a new device as they will be cancelling the application. After spending an hour on the phone between digital planet and FNB smart device i could not find finality as to how to change the device previously ordered. I was told i needed to re-apply but will need to wait for the original device to be cancelled. I spoke to 7 people within my 55 minute call only to realise that no-one could provide me with clarity as to how to go about replacing the defective device delivered. I asked about the specifications as to whether the samsung tv's were SMART devices as the specs do not confirm the details and was placed on hold for consultants to check. An absolute nightmare!!!