Shocking Service from FNB Private Clients - Do not upgrade from Premier

Hi

I have been a private client for a month now, and everytime I need something done, I have tried to contact my private banker, who has never rep**** to 1 of my emails, and has never contacted me.

When trying to get hold of him and me calling him, private clients tells me nobody else can help me and that only he can action my request- but he is never available!!

I try call the other divisions, and none of them can help me.

I have not been able to get one thing done through him - and i would like to downgrade back to my previous premier package at R199 per month.

I have been paying Neraly double service fee for the worst service i have ever received in my life.

If any of you are thinking of moving - dont do it - you will be shocked to see what service you get!

My Call Ref is Ry ********** 27

Please can you make sure my account is changed back to private banking due to this shocking revolting "service"

Please let me know when done.