1 reviews | Active since Apr 2018
Shocking Service from FNB Private Clients Division
I am disgustingly disappointed by the service received from FNB Private clients division. I requested assistance 2 weeks ago in closing an account and to date they have not managed to close it. Everyday they take to close the account i am incurring more and more bank charges which i have to pay because of their incompetence. This pathetic service from the Private Client division is the reason i have moved all my accounts away from FNB to a bank that actually gives a dam and i interested in assisting you.
Good day Tessa Middlewick,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Tessa Middlewick,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)