Shocking Service from FNB Private Bank

I have been waiting for more than 6 months for a new private banker to be allocated to my account. I have tried several times to try and sort this out equaling to at least 2 hours per month on phone calls for someone in FNB to help me - the outcome zero. I have had a person give me an incorrect reference number (absolute thumbsuck) when I look at what the reference number should be Call Centre Agents laugh at me when I let them know how frustrated and upset I am Managers like Goldie promising to give me a call and then handing it off to someone else And the list goes on ....how is it possible to be so *********** and not have a care in the world about your customers? Surely you want to increase your marektshare and not decrease it. On Friday 26th August I finally received a call from Kenny - apparently my private banker and his excuse was that the reason why he had not reached out is because he was still waiting for my account to be allocated to him - what am I paying R420 / month for??? I demanded that this get done on the same day as this has been an issue for months and stated that if it cant be done I would start looking for another bank and move my accounts over. Not even that made FNB move forward - today the 31st August I emailed Kenny asking what I should do and called FNB Private Clients ... FNB pull up your socks and do a better job or honestly you dont deserve to keep your doors open. I take it their biggest competitor is ABSA or Standard Bank - do I go there or is there at least a person in FNB that does know what customer service is about and get back to me?