Shocking service from FNB homeloans - they will give you a bad credit record for their mistake . Stay away .

We have received the worst service from FNB homeloans . They have changed our debit order account from my husband's to mine with no consent , no forms that had to be signed. For 6 years our debit order came off my husband's account and all of a sudden this month they tried to take the money from my account . The debit order bounced obviously and now they have given me a bad credit record for a payment that is late . There is only online services of phone services and no one you can physically talk to at the bank . I have spoken to 4 people over the phone and gone through to the FNB branch where they just put me on the phone again . No one can explain this phenomenon of changing debit accounts and keep saying they will escalate this .It is against the law to change someone's banking account details without their permission .

I then by the third person got the bank account details to pay the money and have had to send signed forms in to change bank account details to what they originally where. I now sit with a bad credit record for FNB's mistake with no one to give me answers or help me . Stay away from FNB homeloans .