Shocking service from FNB

We have now been awaiting a settlement figure for our bond from our private banker, Kgomotso Molwantoa, since the 13th of June 2024. We have sent numerous emails and to-date have had no settlement figure from him. In actual fact, he hasn't bothered responding to the last couple of emails at all.

Is this the type of service that FNB are happy with, especially considering the fact that we apparently have a "personal banker". Once we have the settlement figure, we'll be moving our current account from FNB to a bank that in fact cares for their clients.