Shocking service from FNB- Dissappointing.

I app**** for a Discovery credit card on 11/02/15. Discovery referred the application to FNB to be processed. I was contacted by FNB (9/03/15) to send in supporting documents which were sent on the same day. I did not have any response from FNB. When trying to call, I was informed that FNB had not received my documents. I resent the documents. Once again, I had no response or acknowledgement from FNB. There was no answer when I tried to contact FNB on ***. I eventually went into my local FNB branch on 30/04 to follow up on the matter. I was told that my application had been declined on the system. I was not notified or given any valid reason for why the application was declined. I lodged a complaint on FNBs website on 30/04. I was told that I would be contacted within 24 hours. I am still waiting to be contacted- now two weeks later. This is unacceptable. Firstly, the lack of communication from FNBs behalf during the application process was appalling. Secondly, declining the application without notifying me and with a valid reason is unprofessional. I am extremely disappointed in FNB. As a young health professional, I will not bank with or recommend FNB to anyone.