Shocking service from FNB

I logged a query with FNB ***** department on the 20 th of May after i lost my bank card and blocked it on the same day the reference number for the query is 2024#*** and according to my understanding the issue is meant to have been resolved after the card was cancelled and I got a new replacement card but to my dismay I found out this morning that I am still getting *****ulent transactions going off my account using that same old cancelled card and as the previous 2 times i have tried to get help i find myself being sent from pillar to post and referred to a ***** hotline number that never gets answered.I find it very hard to understand how a card that has been cancelled and reported ****** and no longer linked to my account is still being used to de***** my account?. does this mean it's a ongoing issue that will never get resolved it will be the new norm for me?.how can a very big institution like FNB fail to protect me as a client from *****sters?.why am i not getting the correct advice from the bank with what to do with regards to this account so for how long will it have to wait until it's permanently resolved.why must i spend endless hours on the same issue.does FNB know how much time this takes from someone busy day.can i please kindly get this issue resolved as a matter of urgency my account number is ***