Shocking service from FNB business banking! Not customer centric at all

Hi There,

I am writing in complete disgust with regards to the FNB business banking service department. After 3 weeks of calling, emails back and forth we have still not managed to speak to a consultant that can assist us in resolving the activation of our business account.

We receive an error code while trying to transfer money into the companies accounts (pic attached to mail sent).

I also received notification that you are wanting to close the account due to no activity. But its taken 3 weeks of back and forth to try get this resolved.

Your call center has been completely useless to get hold of, after 3 attempts last week alone (never mind previous attempts), and even one of the premier bankers Brandon Van Zyl tried to assist at 11:30 last week, the calls just keep on dropping or you get put on hold and the call dies.

Can someone that knows how to resolve this issue please contact us to confirm activation of the accounts as well as supply us with a proof of baking. We have submitted all documentation required, other than the moving goal posts you keep bringing to the table.

If this is not resolved early today, we will have no other option but to cancel the business application with FNB and move the business else where as we need the proof of banking details for our lawyers for the transfer of our properties.

You dont even have an email address where someone can lodge a complaint, but refer us to a business banker whose details was never given to us..

Come guys, massive improvements are required here!!

I have all my personal services (cheque, investments, savings, mobile, etc.) with FNB, 2 properties in the company trust, and in the process of applying for another bond in my personal capacity.

Not to mention my partner is a private banker, this has been a horrible experience for us.