SHOCKING SERVICE FROM FNB BUSINESS BANKING DESK

On 13 September I went into FNB Canal Walk to change Directorship/Sole Administrator and handover a business account to my partner however I was told that I can only be helped online. I called in and was emailed the documentation. This was then all handled online via emails to various FNB staff members at the Business Banking Desk. We logged a call for OBE opening so the new Director can have access to the business bank account as it was loaded on my personal profile as well as to remove it off my personal profile. We filled in all the forms required and each time keep getting handed over to new staff that don't know what's going on. We have made countless calls and everyone has a different story. When I call in and ask to speak to the last person who emailed I can never get through to said person or I get told that I must wait for a callback. I have even logged a Complaint via the FNB App on 24 September and have not yet had a call from FNB. The only message received was an investigation into the matter today at 5:40pm. REF:***. I need Management to step in at Business Banking and assist me as we have clients wanting to pay and are unable to use this account!!!!!!! This service is UNACCEPTABLE