Shocking service from Fnb Business banking

I opened a business account online about 4 weeks ago, the business card was delivered within a week I think, but the account is still not active. I have called the customer centre 2 times already but nothing happened. The 2 call centre agents I spoke with gave me contradicting information, the last time I called the call centre I was told my query will be escalled because the first agent I spoke with didn't know what he was doing. It's been more than a week since I spoke with the second agent, my account is still not active, and I want to use it. I received more than 2 emails asking me to upload the very same documentations, which I did. I have wasted time calling the call center. I fail to understand why the card was delivered quickly, but it's taking more than 4 weeks to activate the account. This bad service is shocking.