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nicholas S
1 reviews | Active since Dec 2011
10 Sept 2019, 22:24
Shocking service from FNB business
On the 26th Augusr 2019 I went into a local First National Bank to open a Business account and was advised to open it directly over the telephone, which I duly did. This process took a quick few minutes which amazed me as they had not requested a single piece of paper-work from me. However, since then I have experienced nothing but shocking service or should I say lack there of. I am at my wits end as we have no way on contacting anybody within the organisation to ascertain what is going on. I request that a Senior Business Manager contact me urgently as I have no way of getting through to anybody.
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FNB (First National Bank)'s replyOfficial
11 Sept 2019, 08:59Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply11 Sept 2019, 08:59
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***