Shocking service from FNB and DSV!!!

Still waiting for FNB card to be delivered. Received a message from FNB on 28 Oct saying card will be delivered in 3 to 5 days. It wasn’t. Received another message from FNB on 1 Nov saying card will be delivered on 3 to 5 days. Driver came when I wasn’t home. Received message from FNB on 11 Nov saying card couldn’t be delivered. Phoned them and was told DSV will contact me, they still haven’t. Tried to reschedule on the app but it kept saying it was unsuccessful. Tried phoning DSV and after being put through to 3 different people, no one answered the phone. Tried phoning FNB’s cheque department today, call was cut off on their side before I got to speak to anyone. Tried phoning the number on sms’s from FNB about card and got no answer. I don’t understand why you offer all these features on the App when it doesn’t work and why you use such an *********** company as DSV (who I have NEVER received good service from). It is very unprofessional for a BANK to give such bad service and I am not comfortable at all not knowingly where my card is!!! Please let me know if there is anyone willing to help me.