Shocking service from FNB, a bank that portrays itself as the digital leader in the market.

I am a FNB Private Wealth Client and I must say their service is not worth it. My internet banking profile has been blocked due to my child playing with the banking app. Between the ***** department and the Internet Banking department, no one seems to know how to resolve the issue. I received no notifications that my profile has been tagged with suspicious ***** activities, just the profile requesting me to change my password in a loop.

After endless calls to their call center, they tell me that someone will contact me within 24 hours. During that time, my life needs to stop. I cant even buy groceries or pour petrol in my car to go to work. I explained to them that I need to access my accounts asap and they just couldn't care less. I must stick to their process which has zero communication process while your accounts are blocked.

This is shocking from a bank that portrays itself as the digital leader in the market.