Shocking service from FNB

End of Nov 2022 I was asked for updated KYC which I emailed on 6 Dec 2022. I followed up with numerous emails as my account was blocked. I logged a complaint on FNB website and they sent my requests to the same department who was not assisting me??? My account was eventually unblocked to find it was now inactive, still waiting for a response after sending 5 more emails to complaints and retail banking who asked me to send my ID once again, how many more times do you need to send the same document to the same email address and still no results. The FNB logo should be HOW CAN WE NOT HELP YOU. I have been a long standing customer for years and disgusted how the service quality has deteriorated. Inhouse Complaints cannot even sort out the issue after nearly 7 weeks and numerous emails for a simple request.