Shocking service from FNB

On the 18th of March I transfered an amount of R1000 into my credit card. This credit card was canceled years ago and I have been asking FNB to remove that profile. I called customer service and was advised that customer service is not available on the weekend. I was also advised that it would 5 to 7 working days for the refund to be processed. We are now on day 12. I called the customer care and was advised that it seemed like the matter was sorted out but she would escalate it. I wrote to FNB complaints department and was advised that it would take 5 working days to resolve my issue.