Shocking Service From First National Bank

Shocking service from First National Bank. I purchased goods online via my debit card for the amount of R107, the supplier debited me R1144.00 on the 31st July 2015. Firstly how is this allowed by the bank?<br> But my main complaint is that they tell you to fill in the forms for them to investigate and that within 5 days you will have your answer. You get reference numbers anything. Unfortunately the outright lie.<br> Its now the 4 September, after over 20 calls waiting forever, being passed from one place to the next I still don't have an answer or any feedback. Promises are made to follow through, escalations are given and nothing is done. They have no idea whats going on, you keep having to explain what happened and its just disgusting service.<br> I WANT MY MONEY BACK AND I WANT AN ANSWER FIRST NATIONAL BANK so proud but ***********.<br> <br>