shocking service from eBucks

<p>Ive been going back and forth with eBucks since January2017 about them giving me a level based on a share investor account that would push me up to level 5 for the month of Dec2016. After numerous emails and phone calls , eBucks unwillingness and/or lack of understanding as to what i was questioning they told me to follow up with a FNB Savings and investment department directly myself to resolve the issue, after i called the department informed me that they werent even the correct department i should be contacting as they account in question is a Share investor account and they do not deal with that. After i was patched through , i was put on hold for 28min until i ran out of airtime. After following up with 2 more emails to eBcuks and the Share Investor team i am still awaiting an answer. Its almost 5months after the intitial query was logged, i am appauled at the service received.</p>