Shocking service from card cancellations

Good afternoon i just spoke to a Luanda from FNB card cancellations. I phoned in and i simply asked for information regarding my card at the ATM that i have now been standing at for 15 minutes not responding. I told him i have already paused the account but since my card was in the machine i wanted to know from him, that i had already entered my pin and it was not going out of the banking screen at the atm with customers lining up. He told me soooooooo... in a long tone and i said please just can you tell me whats going on with this machine and he put the phone down in my ear. After phoning the callcenter back he obviously saw it was me again and he phoned me while i was on the line with cancellations. I asked him why did he put the phone down in my ear and avoided the question and started speaking over me in the most unprofessional way for probably 30 seconds. I cannot believe how rude fnb staff are. I never asked to cancell the card as i had already done this. My question was related to my card being in an ATM and all my options being available but the machine isnt responding. I am shocked to how i was treated and frankly im sick of fnb. I will move to Capitec as i cant believe that myself the customer gets spoken over like this.