Shocking service form Home Loans

I have been a client of FNB for more than 20 years and cannot believe the shoddy service that I have received lately. In May of this year, I app**** for an additional bond on my current home loan through FNB. <br> The loan was declined due to reasons that are beyond my comprehension and make no sense at all. <br> I, of course investigated the reasons, to discover that a calculation error on the part of the bank, was to blame. The loan was granted after many unanswered e mails, and a number of telephone call later. I signed the documentation at the Lawyers last week after taking time off work, only to receive a phone call the next day, to say that the bank had not realised I had married since my last application and I would need to sign additional documentation. This after filling in that I was now married on the original application for the additional loan. The lawyers have also informed me that they have never seen so many conditions attached to a further loan. I am now at the point that I am do not wishto continue with this application, in a macabre twist of fate, the builder that I appointed has died while waiting for this loan to be approved! We are now 3 month in with no resolution