Shocking service for a Private Banker

I hae had my Accouts on a Private CLiensts package for over 3 years now and FNB offers me Private Wealth accounts preapproved. YEAH RIGHT after completing the credit card app online and approved the reject my cheaque account. I inform the lady to reverse all back to Private Clients accounts thats where the problems starts

Courier phones next day to inform me that i will receive new cards for wealth next day i say pls dont as i am goiing back on PC accounts,

I fly to cape town for bussiness and get to car rental and get told my cards is invalid. not happy phone private suit they tell me my private weath cards have been activated. My answer is who signed for them to activate them as i have not received any cards they cancel them and send me another pair also wealth cards after asking to move accounts back.

Now 2 weeks later i receive my new PC cards and today receive my Ebucks statements and after all this up ad down mickey mouse admin from FNB the cost me R2000 in Ebucks. Who will refund me for that or is it all my fault.

The answer i got when wanting to shift my accounts back is my private banker Jan is on holiday

Well Jan your holiday just cost me R2000

I