SHOCKING SERVICE FNB. WHAT A DISAPPOINTMENT.

Fnb your service is SHOCKING! You should not offer a service that you have no intention of fulfulling. I decided to use the Nav-life App to renew my car licences. I had 2 excpiring at the end of August and 1 at the end of July. I did all the necessary on the App on the 1st of August. Documents were sent on the 16th August as I only received the sms then saying they needed Docs. I have finally received a Document advising that the two cars that expired in August have been registered but no Discs issued as the are blocked because there is a car that is overdue, that is the vehicle that expired in July! It has not been registered to date! Heaven knows why, I have sent many many emails, complaints etc. You are unable to phone as there is no number! I was told today by an FNB employee in Customer services even they don't have a number I must just keep on emailing until someone comes back to me> I am so over this I have been a customer of FNB for over 50 years and this is just not acceptable. I was charged R200 per licence for this service................or should I say no service. What has happened to HOW CAN WE HELP YOU????? Furthermore I have been sent automatic email and sms advising that someone will call me in the next 24 to 48 hours................that was over a week ago!!