Shocking service FNB isn’t five star

I was told online applications are painless- so with consideration to the pandemic and my schedule I decided to try out a Bank that by word of mouth seems to be user friendly! Unfortunately I disagree .. my online application granted me a phone call less than 3hours after applying to be contacted( sales targets I guess ) . The application process started on a Wednesday, was told to send my documents to open up a gold cheque account , I did so Friday morning and have received instructions on email , Monday came and went so Tuesday I called to confirm! Again was told to resend and I will get confirm! I did so and the same email and sms with instructions was sent , Wednesday ( 7days post application) I placed a complaint ! Was told to send my docs again and again received the same email instructions- might I add this would be the fourth time sending my documents that were received and there’s an email confirmation stating docs received- A lady called to start my debit order switch and my salary switch and I’ve received SMS notice however my account isn’t active and pay day is on the 25th and my company has requested a bank confirmation letter ASAP ! Note I regret even taking this route as now I am unaware of what is going on and how to fix it as most of my debit orders have been switched or are in the process . I have all record of this ! Today I got another sms “ to complete your application please fill in the debit order switch forms sent to you on email” AGAIN THESE WERE DONE A WEEK AND AHALF AGO “ and there was no email sent !

This had been the worst experience with a bank in my entire existence/ besides from the stinking no effort to show interest and etiquette over the phone .... FNB needs structure

Emails and people I’ve dealt with so far : Mbali Mimi sikobi Chad Celiwe *** Biotumelo *** ***

At some point was told to talk to the correct department lol what a joke !

My question is ! I have no card ! No active account confirmation! Debit orders due on the 25th so First Rand how do I solve this mess as your whole team isnt In sync To assist and handover work or applications . I’ve emailed ive complaint I heard excuses and still today I approach the third Wednesday ! No confirmation. If I have issues with my debit orders I will personally hold Fnb legally liable as the trail of emails prove my above issue.