Shocking service - FNB is hindering my businesses ability to operate as they have not finalised our business account.

My business partner and I app**** online for a business banking account on the 21st of April. To date the account has not been finalized, we have called on more than once to find out progress on the status of the account. The account has not been activated, and the customer service representatives have no idea what the issue is. We have sent and resent all the documents more than once, and they still say it has not been received. One of the partners received a bank card to an account that does not even exist. This is a business account, and we have not been able to conduct business because we have no banking details, this is totally unacceptable, and the customer feedback is shocking. I was also told that we are not able to go to a branch to sort the matter out as it was processed online. How are we supposed to get this resolved if the call Centre agents cannot assist, and we are not allowed to go to the branch. My reference number is ***Q please treat as urgent.