Shocking service! FNB incapable of closing account after a month and four requests!!

If there was a minus score, I would award them a minus ten. I have been trying since 14 May to close my FNB account, without success. I've mailed several times, called twice (was promised each time someone would call me back). To no avail. Is it possible that the entire company is *********** or is there one single person that can help me close my account. Fascinating that they can open an account online, in minutes. But don't try close it. That's another story completely! This is my last attempt and a desperate plea for help. After this, my account can sit dormant forever, I don't feel like begging you to close my account FNB. Your service is a joke.