Shocking service _ FNB Connect

<p>It has been yet another week that I have waited for the FNB Connect Team Leader that was supposed to call me back to advise when and how they are going to swap out my incorrectly delivered iPhone 6 Plus. </p> <p>It is clearly advertised on the website as WHITE and checked about 3 times with the operator to confirm that it is white. I logged my 6th complaint after a torturous process of actually getting it ordered and dispatched. The Team leader that I spoke to ensured that they will be in contact with me. It has now been another 8 days that I have waited. I have wasted so much airtime and time on trying to complain about it and I am waiting for anyone to come back to me still to tell me when I will receive the correct WHITE iPhone that I will end up paying R17k for. I am a major fan of FNB, I tell all my friends all the time how amazing they are but I am beyond disappointed to be honest. </p>