Shocking service _ FNB Connect

Dear Daffnie. It would be really good to listen to all of my many phone calls made to the call centre starting in December 2016 when I was delivered a black phone when wanting an advertised white phone only to be told that I have it wrong. In January I received my first bill in addition to my R729 package fees of R991, Feb a debit order in excess of R1000 when I phoned in to lock the data. This was only done in March and for R400 which was never the instruction and even if it was for R400, how could I be billed for over R1000? My phone calls continued and making a call or two almost every week since then trying to get some feedback, being told 5 different stories with no clarity and every month a new debit order in addition to my package and with my sim locked. This whole saga has turned me against FNB completely and I used to be a very happy customer and used to boast about your bank, now it's quite the opposite unfortunately.

I have not yet received my refund for the last debit of R1223. I was also billed for a Premier account fee for the month that was also supposed to be reversed as I requested to downgrade my account to an Easy Account weeks before. All 3 my device payments have been debited unsuccesfully as there are no funds in the account and I am not going to transfer funds if my refund has not been done. My account is therefore still in debit because of the incorrect monthly account fee. You are really not getting better at this. You are welcome to cancel and collect all devices if you want to. It will do me a great favour not having to keep an account open with you at all anymore.