Shocking service, empty promises and delaying tactics by fnb staff.

I have been trying to get clarity on an issue with the FNB Funeral plan now since I received my documentation in November 2019, Received an sms asking me if I was happy with the policy in December of thesame year - rep**** no and it took FNB 3 weeks before someone contacted me. Spoke with Andiswa who told me that they could sort the issue out, and I would receive a letter to this effect. That never happened. Despite numerous useless calls to your customer care department, a number of e-mail complaints to FNBlife and so on, and in spite confirmation of receipt of my messages, the issue has still not been solved. Molaudso K****tso contacted me and said he would get onto the insurance company that covers this policy and I did receive a phone call from someone called George who said he would get back to me by Friday 13 March by no later than 10;00 a.m. I AM STILL WAITING. No response, shocking service delays which actually mean that FNB will probably ***** my funds. I need this issue sorted out by close of business Thursday afternoon. Can someone please contact me in this regard.