Shocking service, dishonest and *********** staff and management

I recently had the most shocking service from FNB, which still hasn't been resolved. I've ordered a smart device from them 6 Dec, within minutes I received an SMS informing me that I must send them my salary switch application, which I don't understand why since I've been with them for years now. I phoned the ********** 270 number, spoke to a consultant and she informed me that I must just ignore the SMS as they send it to everyone and will get an answer within 24 hours regarding my smart device order.

24 hours later and still no response, so I phoned again. The lady then informed me that my application is on hold as they are waiting for my salary switch application. After explaining to her that I cannot give her that application form as I've been banking with them for years now, she escalated my order and changed the status that no salary switch application is required. Again I have to wait for 24 hours for reply.

On Monday 11 Dec I still have not received any response, so I phoned again. I was then informed that my application is on hold as they are waiting for my salary switch application. I then requested to talk to a manager and was put through to Steff. She assured me that she will sort out the mess and phone me back in 10-15min with an answer. It's been more than a week now and she still hasn't phoned me back, nor has the issue been resolved. Since Steff hasn't phoned me back, I phoned again in the afternoon. After back and forward with different departments, as no one can assist me, I got through to a different manager. She then informed me that my application is successful but they have no longer any stock available of the color that I wanted, but they have stock of a different color, which I accepted. While on the phone they organized with the stock department that I will take the replacement stock and will be contacted by the courier company regarding delivery.

I did not hear anything from the courier company for more than 24 hours so on 13 Dec I phoned them again and asked to talk to Steff or the other manager that assisted me. Both were not available, so I was put through to Mpho. After explaining everything to her, she put me on hold to find out what’s going on with my order. After waiting for 20min, she took me off hold and informed me that they are trying to get stock of the original order I placed and guaranteed me at least three times that I will have my order by Friday 15 Dec.

On Thursday 14 Dec, in the afternoon I still have not heard anything from the courier company and phoned FNB again and asked to speak to Mpho. After being put on hold again for 20min she informed me that they could not get stock of my original order and no longer have any stock of the replacement stock as well and will only get new stock in Jan 2018. After a very heated conversation I asked to speak to her manager. Mpho informed me that her manager, Michelle the team leader, already left for the day but will get hold of her. I was put on hold and few minutes later Mpho informed me that she spoke to Michelle and that Michelle will phone me first thing on Friday morning.

On Friday 9h00, I still had no phone call from Michelle, so I had to phone again. Michelle was not available, and they gave her a message to phone me back. 12h00 and still no phone call from Michelle, I phoned again. After 1 hour on the phone, back and forward and asking to talk to Michelle it turns out that she is not in and took the day off and no other manager or team leader was working that day, that could assist me.

2 weeks after placing my order, almost 4 hours on the phone and talking to the most *********** and dishonest staff at FNB I still have not received my order!!!!