SHOCKING SERVICE DELIVERY

<p>ON FRIDAY 2 JUNE 2017 I LAID A COMPLAINT AND EMAILED THROUGH A CARD DISPUTE DUE TO A GARAGE DEBITING MY ACCOUNT TWICE I RECIEVE AND EMAIL BACK FROM FNB STATING THEY RECIEVED MY MAIL AND WILL REVERT BACK IN 5 WORKING DAY AND WILL KEEP ME UPDATED ON THE PROGRESS VIA SMS! IT IS NOW 5 DAYS LATER AND I HAVE HAD NO FEEDBACK NOTHING AND I STILL DO NOT HAVE MY MONEY!!!!!! I MUST NOW RUN AFTER FNB TO FIND OUT WHAT THE HELL IS GOING ON. WHEN YOU PHONE YOU GET TOLD IT IS 7 DAYS NO ACTUALLY AS PER YOUR MAIL IT IS 5 YOU THEN GET TOLD YOU HAVE TO FOLLOW THE PROCESS REALLY SO I AS THE CUSTOMER I MUST FOLLW THE PROCESSES BUT FNB CANNOT BE BOTHERED TO DO THE SAME AND FOLLOW THERE OWN ADVICE!!!! THE SERVICE IS SHOCKING TO SAY THE LEAST. WHEN YOU SEND A MAIL ASKING WHAT IS GOING ON ALL YOU GET IS A READ RECIEPT AND THE SAME RESPONSE THAT THEY WILL REVERT BACK IN 5 WORKING DAYS WHICH IS A LOAD OF **** CAUSE NO ONE GETS BACK TO YOU!!!!! FNB HAS GONE DOWN THE DRAIN YOUR SERVICE DELIVERY IS A DISGRACE AND I AM LOOKING TO CANCEL ALL MY ACCOUNTS AND GO ELSE WHERE..........</p>