Shocking service- closing all accounts.

Continual bad service from FNB. Opened a new account and its rejected funds. I have called a dozen times, I'm either on hold for 20 min or the call just gets dropped. No one is calling back. They say they are missing documents- I have personally uploaded AND emailed the docs FOUR TIMES! Been sent from department to department. A refers you to B and B sends you back to A. I've finally asked to just close this brand new account so I can go elsewhere l and I get put back on hold and my call dropped!!!!!!