Shocking service

Not sure if Covid had such an impact on Fnb that service levels have dropped from excellent to putrid to put mildly , just to move money from Home loan account back to Cheque account not has only taken 10 days and still not resolved . with all the electronic upgrades and banking apps which comes to nothing when cant do simple task from moving via inter account transactions . , nobody comes back to you until you call back only to find out we still need something else