Shocking service

Monies sent from my UK account to my sons brand new fb account opened online. Account no given and verified and my UK bank says that recipient bank has accepted the money. Yet my son goes into the branch to be told they can't help him???? He must go home and phone forex department??? Customer service???? He had the reference numbers etc Your review He has now found an email address and emailed them?? To be told he must wait 24/48 hours ???? Monies left my uk account on 13th April I had confirmation 14/4 transaction complete!!!He put up a review with a 1 score asking where's my money??? Todays the 27th !!!!!! Of course another obstacle a public holiday???? At what point will you credit his account with the money I sent??? Then he must pay a recipient R301 ??????????? To activate his account on a device ????? Fb ??? Is this a joke 14 days from monies hitting SA from uk and waiting The answer keeps coming back we tracing it ??? SA from uk and waiting The answer keeps coming back we tracing it ??? Really I'm an ex banker for another SA bank Never would we have left customers hanging 40 Days Shocking service! So my uk money you just holding somewhere ??? For what??? Regards Robyn Morrison