Shocking service at FNB Rivonia
<p>I went to fetch my new credit card at FNB Rivonia branch today. The woman kept me waiting, and after activating the card, etc. gave it to me. Luckily I opened the envelope to check the card, and sign it as I wanted to change the pin. Turns out the card doesn't belong to me at all - the owner has the same surname but it's totally different to my ID which she had with her when she went to fetch the card. That is absolutely shocking!!!!! She finally found my card and activated it.</p>
Good day Ms. lesley paterson
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. lesley paterson
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***