Shocking Service at FNB private clients. Don't waste your R399

So this morning I was advised by a SERVICE Manager at FNB that I can use the app and online channels, but I pay a PREMIUM for private client service and should have a dedicated private banker(mine is missing). The audacity to tell a client that is beyond me. I have now logged two complaints and I have requested more than 10 times to speak to senior management, but I'm ignored. I requested for this issues to be escalated to the CEO's office, but apparently a service manager and CEO is the same thing.

This service is seriously shocking and I would advise no one to go with FNB private clients. Rather go with Nedbank that has a better private banking service. Better yet, save your money and bank with Capitec or African Bank as the service is better than at FNB.

I will get an email with a reference number after submitting this review, but will not hear from them again. I assume the next time I hear from them is through the ombudsman.