Shocking Service at FNB Constantia Kloof

On Saturday 19 August 2017 at 13:59 I attempted to deposit R1500 into my business account at the ATM outside FNB Constantia Kloof Branch in Johannesburg. The ATM failed to complete the transaction but did not return the money. The branch was closed and the security guard on duty told me to report to the branch on Monday morning. My car is in the garage for repairs so I tried to get assistance via the call centre on Monday morning. I was told only the branch could assist me and that I could not be connected telephonically to anyone there. I managed to get a lift to the branch.

I was told to complete a form and promised feedback by the following day. No one called me. I went back into the branch last week Wednesday and was asked to write down my details so they could follow up. The lady came back to me promising that the money would reflect in my account by the following morning (Thursday 24 August). Nothing was reflecting on Thursday morning and today Wednesday 30 August nothing is reflecting and no one has been in touch to tell me what is going on. My car is still in the garage and it looks like FNB does not care.