MD
Monique D
1 reviews | Active since Jan 2015
28 Apr 2015, 11:12
Shocking service at FNB Cape Town
I have received absolutely disgusting service at the FNB branch at 44 Hertzog Boulevard.<br> <br> Firstly, the line is CONSTANTLY engaged.<br> <br> Then when I went there (on 9 April) to apply for my credit card, I brought all the correct documents with me (ID & a copy of my payslip). <br> <br> I have now received 4 sms's that are \final reminders"that you have \""not received my documents\"". I am unable to get through on the number that was supp****"
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FNB (First National Bank)'s replyOfficial
28 Apr 2015, 11:51Hello MoniqueDem,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 673816.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 673816.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply28 Apr 2015, 11:51
Official
Hello MoniqueDem,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 673816.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 673816.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)