Shocking service at FNB

I was ****** and my cheque card was ******. I then requested for a replacement card from FNB via the internet. When I follow up on the whereabout of my card, it was delivered in Mpumalanga. This is the second time FNB is doing this. The last time, I had to drive all the way to Ermelo to collect my card at my own cost. The service at FNB is shocking, I have been with FNB for more than 10 years. I am still waiting for the delivery of my card still. I am very very dissapointed! When you call their numbers, no body answers the call. I am so speechless!!!!