Shocking service as always

I am terribly annoyed with FNB as always your service is shocking. I am a premier banking client and that means i get to message my "team of private bankers" only thats ibs a waste of time and they are rude and not bothered and i basically got told that they know they can do as they please, as when i said i would put a review on hello peter she said go ahead and lay a complaint. I've said it once I'll say it again i am so sick.of fnb your service is shocking.

I took screenshots of the entire thing i am happy to send on.