Shocking service and *********** customers

I was delivered a new card about 2 to 3 weeks because my card was expiring 09/20 , and to only get a card that was alreadt cancelled and now because FNB sent a cancelled card I as a customer is expected to wait 5-7 for a bank card (this is not my fault) and now I am without any bank card and then to top it off I am expected to pay R120 for there mistake. and to be told that the only way I can get a new card urgently is if I travelling abroad and have a flight ticket. This is shocking to all your other customers. And why as a customer are we expected to pay for FNBs wrong doing?