Shocking service and processes

opened an FNB account to specifically link my PayPal account. It has been a frustrating process all though. Firstly when I was in the branch finalising the account but was told that I had another profile which they were unable to do. They sent an email to another division and asked me to come back when the issue was resolved. This was last week. The consultant was not able to assist me linking my account to PayPal as I had changed my phone number. He did however show me how to do this on my own at home. I was not able to complete the link due to a security issue or some such thing and I phoned customer care only to be told after spending R120 on airtime that they were unable to assist me. The person said that I needed to go into the branch. At the time I was able to access my online banking. This was on Saturday. Today I went into the branch again to resolve the issue only to be told that I had to call customer care for the PayPal division. At this point I think you can imagine my frustration. Again I walked through the process with the agent on my banking app on my phone until I got to the point where I was unable to go further on my mobile device and I needed to do the rest on my laptop at home. Even more frustrated. It cost me R144 with Uber to travel to the branch. I get home only to find out that I was unable to continue because I am not registered for the "in contact" option. I then phoned customer care again only to be told that I have to go into the branch to resolve this issue. I actually started crying whilst on the call in pure frustration and I swore for the first time in more than 5 years. How could I possibly be able to access my online banking from my laptop on Saturday but not today. Why was I not told this when I opened my account??????????????????????? In one week I have spent hundreds of rands getting to the branch and still have no resolution. I have never had such poor service in my life. I only opened the account to receive my pay from PayPal. Why does FNB make it so incredibly difficult to have a bank account . I was told it is impossible to process at home????? What changed between today and Saturday???????????????Kindly assist me in this and please make it a fluid process to navigate. From home. I am not going into the branch yet again. Regards Alannah Martens