Shocking service and lack of support

I have been with FNB my whole Life, 1. They failed to provide me with a bond where standard bank gave me one with an incredible rate. 2. I've had my business account with FNB for 2.5 years, they have not even issued me with a loan or assistance in growing my business. 3. Their service is shocking and leave you going in circles even though you pay a premium being a private wealth banker. Look at other banks who will assist you in growing personally and as a business. All FNB does is take your money.