Shocking Service and Lack of Response from FNB.

How can we not help you should be FNB's slogan!!!! We are told to be patient, your call is important to us, how can we help you, these calls are being recorded and so the voice messages go on and on BUT, do we have the opportunity to actually speak to ANY agent, NO, because we get cut off, told that they need to transfer your call, we can't hear you, log a complaint, try calling again.....and so we play this game for a week and still nothing. So FNB, you take a double debit off, one tries to query this, you agree it is done in error but have you resolved the issue.....No. So how on earth are you meant to help me!!!