TE
Tim E
1 reviews | Active since Aug 2018
30 Oct 2025, 07:21
SHOCKING SERVICE
Something bizarre is going on within FNB. The new eBucks rules from 1 Nov border on ******ion. No longer is there a reward for having cash savings and investments with FNB. One of the only ways one can try and get to level 4&5 is by taking on short term insurance products with FNB. The quote I received from FNB was 40% higher than current Outsurance quote and higher than 10 quotes from hippo.co.za. I have been submitting emails to both eBucks and FNB STI requesting answers to questions for almost 3 weeks. Apart from automated responses, total silence! Logged a complaint on the FNB App yesterday which had the usual automated message that I could expect a reply within 5 working days. SHOCKING!
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Tim E's updateReviewer Update
31 Oct 2025, 20:33Classic FNB automated response!! Despite reasonable and objective written email requests to ebucks and FNB STI, I have yet to receive ANY FORM of communication which responds to what I have requested. The usual automated responses, phone calls from FNB “ agents” who have not bothered to check the nature of my specific requests and 12 days later NOTHING HAS BEEN RESPONDED TO. What is the name and contact info of the senior FNB Executive responsible for ebucks and FNB STI? They have no idea of the chaos in their areas of responsibility!!
TE
Tim E's update31 Oct 2025, 20:33
Reviewer Update
Classic FNB automated response!! Despite reasonable and objective written email requests to ebucks and FNB STI, I have yet to receive ANY FORM of communication which responds to what I have requested. The usual automated responses, phone calls from FNB “ agents” who have not bothered to check the nature of my specific requests and 12 days later NOTHING HAS BEEN RESPONDED TO. What is the name and contact info of the senior FNB Executive responsible for ebucks and FNB STI? They have no idea of the chaos in their areas of responsibility!!